Statement of Purpose
HAROLD STREET MEDICAL CENTRE
2 Harold Street,
South Yorkshire Telephone no : 0114-2332803
Statement of Purpose
The name and address of the registered provider is:
Harold Street Medical Centre
2 Harold Street
Registered Manager: Dr Ngozi Patrick
Practice Manager: Mrs. Trupti Khandelwal
The surgery was purpose-built in 1986 in west Sheffield with large onsite parking.
Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (Harold Street Medical Centre) is required to provide to the Care Quality Commission a statement of purpose.
Our Aims and objectives:
Provide a high standard of Medical Care
- Be committed to our patients needs
- Act with integrity and complete confidentiality
- Be courteous, approachable, friendly and accommodating
- Ensure safe and effective services and environment
- To improve as a patient-centered service through decision-making and communication
- To maintain our motivated and skilled work teams
- Through monitoring and auditing continue to improve our healthcare services
- Maintain high quality of care through continuous learning and training
- Guide our employees in accordance with diversity and equality
- Ensure effective and robust information governance systems
- Treat all patients and staff with dignity, respect and honesty
- Ensure that every individual is treated fairly and without discrimination
- Ensure that every person will receive equal treatment regardless of race, gender, disability or age.
Our purpose is to provide people registered with the practice with personal health care of high quality and to seek continuous improvement on the health status of the Practice population overall. We aim to achieve this by developing and maintaining a happy sound Practice which is responsive to people’s needs and expectations and which reflects whenever possible the latest advances in Primary Health Care.
Surgery Clinical Care Team
Dr Ngozi Patrick (M)
MB BS, FRCS, 1977
Mrs Heather Robins-White
RGN, BA, MSC, DHP, Nurse Prescriber
Health Care Assistant
Mrs Dawn April Knowles
Counsellors / Psychological Well Being Practitioners
Eleanor M Hutchinson (Psychological Well-being Practitioner)
Samia West (Counsellor)
Cognitive Behaviour Therapy (CBT)
L Priddy Joanna
Surgery Non-Clinical Care Team
Mrs Trupti Khandelwal MPH
Trupti has the responsibility for ensuring the smooth running of the Practice on a day-to-day basis.
Assistant Practice Manager
Mrs Jean Robinson
The Reception team man the Practice Reception areas in the surgery, arrange various appointments, produce patient repeat prescriptions, pass on information to patients (such as blood results), explain our services and answer the telephone lines.
The Secretaries are able to answer patient enquiries concerning communications between the Practice and other agencies, e.g. Hospitals.
The reception team is managed by Jean Robinson and is responsible for updating patient records and liase them and, for organising the appointment system on the computer
Each team has a full knowledge of the services the Practice has to offer.
All members of the staff are happy to assist you with any enquiries.
The Harold Street Medical Centre covers a map showing the boundaries can be seen in the Surgery.
The Doctors will make home visits for those patients unable to come to the Practice. In order for these visits to be made promptly, we ask that requests for this service are made before 10.30am. We ask that wherever possible patients attend the Surgery. This speeds up being seen by the Doctor and provides better facilities for treatment.
Out of Hours
Our out of hours service provider is the 111 service who will assess the need for clinical intervention and advise on the best course of treatment. Patients should always telephone 111 if they feel that this service is required. It is available between 6.30pm - 8.00am Monday – Wednesday and Friday; in Thursday from 12:00 onwards and on Friday at 6.30pm until 8.00am on Monday. It also covers all Public Bank Holidays.
There is a patient Walk-in Centre at Rockingham House, 75 Broad Lane, Sheffield S1 3PB
0114 241 2700 that is open all days (Monday to Sunday, except Christmas), 8.00am to 10.00PM.
All contacts with these services are reported back to the Practice the following working day.
Apart from a few routine, advance pre-bookable appointments first thing in the morning, we operate a book-on-the-day appointment system for booking appointments with the Doctor.
Patients should ring between 8.00am and 9.00am on the day that they wish to be seen for an appointment with a Doctor on that day. The telephone lines are understandably busy at this time and answering calls as fast as we possibly can. If there is a genuine reason why telephone calls cannot be made by a patient at that time, we will allow advance booking for that patient. This system greatly reduces the number of appointments wasted when patients do not attend and therefore gives the Practice many more appointments for patients who need to be seen.
Appointments are also available to be booked online through our Practice website. Patients who wish to use this facility should ask the Practice reception for Patient Access registration.
The telephone number for booking appointments is 0114 2332803, Option1. We always do our best to accommodate patient wishes and if a patient needs to be seen urgently, we will always see them on that day. Under 16 we see them on same day irrespective of full booking.
Doctor surgeries run Tuesday, Wednesday and Friday from 9.00am until around midday and from 4.30pm until 6.00pm. Monday we do morning surgeries with extended hours in evening means we are open till 7:30 in evening and Thursday we closed around midday. Telephone consultations are also available every day (on request).
Routine appointments are available to book with Nurses and Health Care Assistants.
If necessary, Translator can be booked in advance.
Note: - We also send text SMS reminders so that patients reduce DNA’s.
Prescription requests will be dealt with within two working days.
Requests can be made using the right-hand, white side of the last prescription issued and dropping it at the reception. Patients are asked to make certain they tick the medication they require. Requests can also be made by post, posting it to us with an enclosed stamped addressed envelope if we are to post it back.
Local Pharmacies also provide an ordering and collection service.
On 28th April’2015 we started doing electronic prescription (but mainly for repeats with no controlled drugs on it).
Our patients are now also able to order repeat medication through our website like appointments.
The Regulated Activities under CQC
General medical services and routine medical checks involving a holistic approach.
Management of Chronic Disease
This encompasses a wide range of conditions which require long term treatment and care. Our priority is to ensure this care is ongoing and appropriate. To this end, we shall endeavor to review patients’ medication on an annual basis. Diabetic, Stroke, CHD, COPD, Spirometry and Asthma reviews are regularly performed in the Practice as required throughout the year
General Nursing Care
Our nurse provide wound care, contraceptive services, minor illness care and advice, smoking cessation advice, well person checks, new patient checks, venepuncture, blood pressure monitoring and travel advice and vaccines, baby immunization and also perform vaccinations, ear syringing and smear tests.
Midwife comes to our surgery once a week to check on new pregnant ladies as per NHS Guidelines.
This service is provided by our Practice Nurse who is trained in cytology.
Family Planning and Contraceptive Services
This is provided by Doctors and Nurses. Nurses are able to provide follow-up contraception monitoring for all methods initiated by the Doctor. We do not provide an implant service or the insertion of IUD’s; however we refer them to respective clinic for that.
Child Health Surveillance
Baby clinics are done by Dr. Patrick.
Vaccinations and Immunisations
The Harold Street Practice strongly supports the childhood immunisation programme. All routine childhood immunisations are performed at the surgery by our Practice Nurse, Heather and Dr. Patrick following an automatic invitation from the Local Health Authority.
The Practice also offers vaccinations for young adults against measles if they are not protected.
Vaccination against whooping cough is also offered to pregnant women and new mothers.
Patients aged 70, 78 and 79 can also be vaccinated against shingles.
The Practice offers all ‘at risk’ patients and those over 65 the seasonal influenza vaccine from September to January every year and also vaccination against pneumonia.
Foreign Travel Health Advice
Our nurse is trained to provide an up-to-date service that includes vaccinations if necessary (please note that there is a charge for most travel vaccinations).
Several counsellors work at the Practice with patients with varying levels of need. Access to these services is through GP referral.
Well Person Checks and NHS Health Checks
These are carried out by the Practice Nurse supported by the Health Care Assistants.
Access to Patient Information
All patient information is treated as confidential and we comply fully with the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care.
Confidential patient data will be shared within the healthcare team at the Practice and with other healthcare professionals to whom a patient is referred. Those individuals have a professional and contractual duty of confidentiality.
Confidential and identifiable information relating to patients will not be disclosed to other individuals without their explicit consent, unless it is a matter of life and death or there is a serious risk to the health and safety of the patient or it is overwhelmingly in the public interest to do so.
In these circumstances the minimum identifiable information that is necessary to serve a legal purpose may be revealed to another individual who has a legal requirement to access the data for the given purpose. That individual will also have a professional and/or contractual duty of confidentiality. Data will otherwise be anonymised if possible before disclosure if this would serve the purpose for which it is required.
The Practice Caldicott Guardians is Dr. Patrick. The Information Governance lead is Mrs Trupti Khandelwal.
Patient Rights and Responsibilities
Patients have a right to expect a high standard of care from our Practice and we will try at all times to provide the very best care possible within the resources available.
In order to assist us in this we require that patients take full responsibility for ensuring that they do not abuse the service. For example, it is the patient’s responsibility to ensure that they keep medical appointments and follow the medical advice given. In addition, if a medical problem is complicated, or patients have more than one problem to discuss with the Doctor, we would suggest that patients consider making more than one appointment. We ask patients to remember that their appointment is for them alone and the Doctor will not be able to give medical advice to anyone accompanying them unless they have made a separate appointment.
Very occasionally a Practice/Patient relationship breaks down completely. Before this situation is reached, with the agreement of a GP, the Practice will record incidents of concern. These reports will be held separately from the patient medical record. In the event of an eventual breakdown, the patient may then choose to register with a different Practice. The Practice also has the right to remove that patient from their list. This would only follow warnings that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.
You have the right to express a preference of practitioner when you make an appointment.
Violent Patients – Zero Tolerance
The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard Practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and circumstances leading to it.
We will notify the Sheffield Local Area Team who is then responsible for providing further medical care for such patients.
Comments, Suggestions and Complaints
We welcome comments and suggestions on our service. There is a suggestion box in waiting area for patients. Moreover if patient have got complaint they can ask for leaflet at reception. If we fail to provide the highest care possible, we ask that any observations are made known to our Practice Manager who will, where appropriate, use our complaints procedure to try to correct the problem.
Our complaints procedure meets national criteria and patients can obtain a copy of it from Reception. We aim to acknowledge a complaint within 3 working days and look into it within 10 working days (depending on complexity of complaints) of the date that it’s raised. We will find out what happened and what went wrong, make it possible for the patient to discuss the problem with those concerned if they would like this, make sure the patient receives an apology where this is appropriate and identify what we can do to make sure the problem does not happen again. If a patient is still unhappy about the response, they also have the right to take the matter to the Ombudsman within 12 months.
Access to Health Records
The Data Protection Act allows patients to find out what information is held on computer. This applies to health records. If a patient wishes to see them, we ask that they make a written request to the Practice. Patients are entitled to receive a copy, but should note that a charge may be made.
A Carer is someone who, without payment, provides help and support to a partner, child, relative, friend or neighbor who could not manage without their help. This could be due to age, physical or mental illness, substance misuse or disability. Anyone can become a carer. Carers come from all walks of life, all cultures and can be of any age.
We ask that patients inform our Reception staff if they are a Carer or are cared for by another person. This will alert us to possible needs in this role. We also have the help and support of Carers Point who will be able to provide advice and assistance to those identified carers if requested.
Information on Carers Point can be found at: www.sheffieldcarers.org.uk or patient can telephone on: 0114 2728362
Change of personal details
Patients are asked to notify the Practice as soon as possible of any change of name, address or telephone number; not forgetting to indicate all the persons involved in this change. In an emergency this could be absolutely vital. You can do this in person, by post or online through our website.
If a patient requests that a chaperone is present at a consultation or procedure, we will arrange for our staff to be present during the examination.
We ask patients for personal information in order that they receive appropriate care and treatment. This information is recorded on a computer; consequently, we are registered under the Data Protection Act.
The Practice will ensure that patient confidentiality is maintained at all times, by all members of the Practice team. However, for the effective functioning of a multi-disciplinary team, which is what we are, it is sometimes necessary that medical information is shared with other members of the team.
Because Reception is sited in a public area, we will provide a separate interview room if a patient needs some privacy to discuss something with us. This can be requested at Reception at the time it is needed.
Patient Participation Group
The Harold Street Medical Centre is committed to continually improve our services by learning from and listening to our patients.
We do not have a Patient Participation Group (although it is advertised). Any registered patient is invited to join this group by requesting at reception.
Harold Street Medical Centre Statement of Purpose
Date: March 2016
Review Date April 2017
Signed by Registered Manager Dr. Ngozi Patrick