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Practice Policies

Access to Medical Records

Only the practice team, or people involved directly in your care, have access to the information we record about you. You have the right, subject to certain restrictions, to view your records.

We are required by law to allow you access to your medical records. If you wish to see your records, please contact the Practice Manager for further advice. All requests to view medical records should be made in writing to the Surgery.

We have a duty to keep your medical records accurate and up to date. Please feel free to inform us of any entries that you consider to be inaccurate so that we can review and if necessary correct any errors of fact that may have been included in your medical records over the years.

Mutual Responsibilities

What you can expect from us

  • Quality medical care provided by qualified individuals both here at the surgery or at your home, depending on your condition
  • Courtesy and respect for you, your racial and cultural background and your rights as an individual, especially your rights of privacy and confidentiality.
  • Out of Hours and Emergency Services which are prompt, efficient and caring.
  • A clear explanation of the treatment we propose to give you and an understanding response to any questions or concerns you may have.
  • Information about the services and facilities available at the surgery.
  • Please remember that you can call on the help of ANY member of the surgery team - not just the doctors. Our nursing team, trained to advise on minor illness conditions may be able to help you. If you’re not sure which member of the team can help, ask the receptionist.

What we ask of you

  • Tell us if you change your name or address (remember to include your new postcode). We also need to know if your telephone numbers change. (landline and mobile). We have a form at reception to make this easier.
  • If for some unexpected reason you cannot attend your appointment, please make sure you let us know as soon as possible by telephoning the surgery.
  • Ask for a home visit only if you are too ill to come to the surgery. If possible, telephone before 10.30am.
  • Be patient if we are running late - on another occasion it might be you who needs the extra time.
  • Do not ask for another member of the family to be seen at your appointment without making prior arrangements.
  • Order your repeat prescriptions in plenty of time, especially before a bank holiday weekend. Please allow extra handling time if prescriptions are requested via the postal system.

Your Rights & Responsibilities

You have the right to be treated with courtesy and respect by all of our team and ask that you do the same. We will endeavour to keep to your appointment time but due to emergencies and other medical events, this may not always be possible. We will try to keep you informed if we are running late.

Patient Confidentiality and Sharing Information

We respect your right to privacy and all our staff work hard to ensure that all your health information is kept confidential and secure.

However, information may be shared, in confidence with other organisations outside the practice, e.g. the hospital, but we will only use it when needed to improve patient care. Please tell the doctor if you do not want your information shared outside the practice.

Violent or Abusive Patients

Please treat all of the people you meet at the Harold Street Medical Center with respect. Violent or abusive patients may be removed from practice list.

We support the government's NHS zero tolerance zone campaign. GPs and their staff have the right to care for others without fear of being attacked or abused. Violent patients will be reported to the police and removed from the GP's list. We ask that you treat your GP and practice staff properly - without violence or abuse.

Chaperone Policy

We can provide a trained chaperone as required for intimate examinations. You are always welcome to have a friend or relative present at your consultation.

Local Services, Let
Local Services, Let